Just wonder if anyone still have bad experience with Toyslogic, if they still do, please post here or email us.

Sorry this is really not meant to be an advertisement, but more an apology and to show my sincerity to all the One piece fans.

For a limited time (until the end of July 2010) only for new customers, for anyone who will give us a chance, we are willing to offer you 30% on any of our Megahouse One piece POP figure at 30% discount. (for example 1/8 Whitebeard retail is $118.99, 30% off is $83.29) as a token of apology and my sincerity to all One piece fans. Please specify "Arlong Park Discount" when you check out.

@Ichnob:

Coming into this thread to defend your website (and actually just making an account for it) takes a lot of courage, and I commend you for your integrity by being upfront about your affiliation. And, recently coming from Fanime, I have actually bought One Piece merchandise from your booth. Firstly, I wasn't trying to state that you sell bootleg products. Your items are indeed officially licensed, and if you were offended by the legitimacy of your business, that was not my intention. The main complaints that have been had were from shipping.

Now, this could be because of a number of reasons that I cannot comment on, like something on the server end or some mistakes in processing. There are rare instances where things fall through the cracks, and no store is perfect. And as you said, some of those online complaints could have been done by competitors as well. I was actually hoping this thread would spark something like this: a chance for an ebay seller or a loyal customer for a certain retailer to defend themselves against problem claims from this board (and the internet in general). Though, I never expected to get an actual retail owner and distributor myself. And as I've stated in previous posts, the list itself is never set in stone. In fact, I welcome the opportunity for a "bad listed" to get a second chance (or in this case, a first chance since I've never ordered anything from your website, personally).

Your site will be removed from the Red-Flag list, but what I want to order isn't available yet, so my personal experience won't come until the pre-order is fulfilled. I've read through the pre-order policies and know what to expect. Yet, there are some items that are officially out in Japan but are still on pre-order for your website, along with other listings that are coming out after the assumed release date. But to clarify to those reading this or have not checked out your website, I do appreciate that you have the expected release date in LARGE BOLD letters along with having a "Status Bar" indicating your expected stock. I wish other websites have those two features as well. As an avid collector and lover of One Piece, I generally look for low prices first, quick/affordable shipping, and customer service. Going with the crowd and their experiences also molds some of my opinions as well.

So if anyone else wants to chime in to defend Toyslogic as I wait for my end of July item to be released, feel free to do as I cannot post personal experience until then. In the meantime, Toyslogic will be removed from the Red-Flag list for now, but is pending for the Trusted list. Unless I find something else to buy between then…my poor wallet.

Appreciate you taking us off the RED list. As I mentioned before I am an One piece fan, so I do stop by this forum once in a while.

Regarding the other Japanese sites, I just want to point out that we will try out best to sell our one piece products at the price that is competitive with them, and hope that with our improved customer service and shipping, will get some of your business or at least at the Con, but besides that we will be making unique One Piece Merchandises, and most importantly also good quality and made by someone actually know and love about the show. I hope you guys will like it. I don't want to advertise here, so stay tune on our website. Thanks again for your response.

@bran-chan:

One of the people that claim they didn't get all of their order and complained about a long shipping time I trust. So I will not be buying from your store because of that. I don't need another hassle of running to my bank and filing with the BBB to get my money back. Maybe you should channel your energy into making sure your future customers get taken care of and winning back your old customers.

Thank you for your comment, I understand that because of the slow shipping that you won't order from us, but I do hope that you will order from the US stores, of which we supplied One piece products to many of them.

Regarding directing my energy, and yes that's exactly what we were doing, since beginning of this year, things (shipping and response) have not been as good as before, and I am aware of it, and so we are improving it. We have done a complete reorg recently, and most bottleneck has been gotten rid of, and hope that we will become the most responsive store once again.

@Ichnob:

I'll think about the "good list" for a bit, but most people generally check feedback from eBay sellers to see if they get good ones. Oh, and think I should add toyslogic to the Online Sellers listl They sell legit stuff, but service can take forever a lot of times, and a few forumers here have even not received refunds for their non-existant items.

First of all, I think this is a rather bias posting, Think about it, it could be a competitors that is posting this.

I can understand that if you are posting some selling bootleg (with proof), but flaming Toyslogic as one of the NOT buying list. By the way, Toyslogic never send out wrong one piece order, and not refund any customers, because this is such a strong statement, unless you have proof, this kind of statement is really ruining a legit business.

Speaking of Legit, most of your so called Legit recommend sellers are actually not legit, technically they are not allow to export these US already licensed product to US, and actually Toyslogic is the official ONE PIECE licensed products sellers and distributor in the US, they obtained license officially from TOEI and Funimation. Also a couple of the US stores in your listing are supplied by Toyslogic.

Just want to clarify and want to share the truth. And yes I am related to Toyslogic, I am the owner in fact. ONE PIECE is one of my favorite show, and I consider it to be a quite important show for me personally, so I seriously trying to sell all ONE PIECE related things possible, and if you ever go to a CON, we have the most ONE PIECE merchandise at any booth, because of this fact. So really if you blame us on anything else, I won't say anything, but when it comes to ONE PIECE, I have to reply.