Okay, I have DSL from Verizon. Occasionally, when I go on the internet from my laptop, my internet connection is lost, but my laptop is still connected to my router. I have Windows diagnose the problem, and it says that there might be a problem with the DNS (Domain Name Server). This usually lasts for a few days, stops for a couple of weeks, and then comes back. In fact, I'm experiencing problems right now, which is why I am skeptical that this post will even go through.
Can someone please help me solve this problem?
Internet Connection Problems
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Change your dsl router! Or ask a technician to check your cabling.
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maybe you can set the routers ip address to be the one providing you the name resolve.
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maybe you can set the routers ip address to be the one providing you the name resolve.
windows diagnose always gives the same message, that does not mean he has a dns problem.
If I were him I'd try with another router, if it doesn't work it's a cabling problem. -
Hmm, maybe a new router is all I need. Tbh, the one I have is a rather cheap one. Oh, I forgot to mention that this all started after we upgraded to a faster internet connection from Verizon. Does that change anything?
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ah yep - a faster connection requires stable synch values - I won't go into details, but you need to check with verizon if the values are good enough for your speed.
edit: It depends on how far you live from the central and the quality of the cabling (in your house and in the streets), if nothing changes I'd advise you to go back to a more slower connection.
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What's weird is that he says he has the problem with his laptop…
Maybe that's just me thinking it works without problems with the other systems you use to surf? -
Well, my regular desktop computer is ancient, so it's hardly used anymore. The internet on it is pretty slow even with the DSL.
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Well I worked in the helpdesk of an adsl company here and often we had to de-upgrade customers from a fast connection to a slower one, just because the cabling and distance didn't allow such upgrade.
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What type of router is it? It might not matter to most, but it mattered so much on our shitty DSL at home.
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It's… a dynex wireless enhanced G router 2.4 Ghz 802.11 g
Whatever that means.
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Can you ping your router when this happens.
If yes, can you ping google.
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Can you ping your router when this happens.
If yes, can you ping google.
How would I do that? I'm not very computer savvy.
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@Badass:
How would I do that? I'm not very computer savvy.
start -> run -> cmd will take you into dos.
Type in ipconfig and press return. You'll get an output like this:
Windows IP Configuration
Ethernet adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : config
IP Address. . . . . . . . . . . . : 10.0.0.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.254The bolded is what you're looking for. The number will probably begin with 10 or 192. Let me know if you have more then one "Ethernet adapter Local Area Connection:". For the purposes of this test, you should not be using wireless.
Then type in: ping 10.0.0.1 and press return
(with the 10.0.0.1 being replaced by whatever your ip address actually is. If your ip address starts with 169, please let me know)
You should receive output as below:
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0msAgain with the ip address different. You're looking for no loss, as bolded.
If this works ok, try pinging google next. Type in:
ping www.google.com
and press return.
This time you may get packet loss, or the following:
Ping request could not find host www.google.com. Please check the name and try again.
This should get you a bit of a clearer idea whether the problem lies with the router or the line.
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^
That sounds like a fun journey. I'm going to try that sometime soon, probably.
Now, my internet has decided to work again, for now anyway.
knocks on wood
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