Is anyone having troubles getting HS to change shipping address, they're refusing to do it for me:
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On Tue, May 1, 2012 at 1:32 AM, HobbySearch <hs-support@1999.co.jp> wrote:Dear ****,
Thank you very much for your reply.
Unfortunately we are unable to accept your request this time,
as your reason of request was not due to problems outside your control
or critical problem we would have no choice but to change.
Please understand that we generally need to ship to the
customer that placed the order, so unless there is a special circumstance
in which there is great problem with shipment,
we avoid changes of shipping addresses.
We apologize for your inconvenience, but your understanding
would be greatly appreciated.
Sincerely Yours
Ryo Negishi
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HOBBY SEARCH
URL: http://www.1999.co.jp/eng/index.html
E-mail: hs-support@1999.co.jp
TEL:81-3-5833-3533(INTERNATIONAL)
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Hi,
I want this product shipped directly to a friend instead of shipping it
twice to myself and then to my friend.
Cheers,
On Tue, May 1, 2012 at 12:47 AM, HobbySearch <hs-support@1999.co.jp> wrote:
Dear ****,
Thank you very much for your inquiry.
We generally avoid changes of address due to security purposes,
so unless there is a great problem regarding shipping address
(such as being in hospital and need it redirected),
we would like to proceed with shipment to the registered address.
So could we ask the reason for the change of shipping address please?
We greatly appreciate your reply, thank you very much in advance.
Sincerely Yours,
Ryo Negishi
–----------------------------------------------
HOBBY SEARCH
URL: http://www.1999.co.jp/eng/index.html
E-mail: hs-support@1999.co.jp
TEL:81-3-5833-3533(INTERNATIONAL)
–----------------------------------------------
Hi,
order No.11-1207-1808
Can I please get the shipping address for this order changed to:
First Name: *
Last Name: *
Address: *
City: *
State: *
Country: *
Thanks,
On Thu, Apr 26, 2012 at 10:57 PM, HOBBY SEARCH <hs-support@1999.co.jp
wrote:
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HOBBY SEARCH Notice of your reserved item in stock.
Dear ****,
Thank you for shopping at HOBBY SEARCH.
The items reserved under the order No.11-1207-1808 are now in stock.
Payment Method : PayPal Express Checkout
Item name : Nendoroid Sanada Yukimura (PVC Figure)
Store code : 10168172
Item price :2,833 yen x Q.T.Y :1 = 2,833 yen
The total amount to be charged to your account will include the
shipment
cost
in addition to the item cost above.
You will receive the total amount of the order including shipping at
the
time
of shipment.
If you do not receive a payment request email within one day of
receiving
this email, please log in to the "My Account" for the payment link.
https://www.1999.co.jp/authentication_e.asp
The cancellation of your order at this stage is NOT possible.
For more information, please read the FAQ here:
http://www.1999.co.jp/faq_e.asp?Typ1_c=101#Cancellation
Please note that order recombination is no longer possible
because the items have already entered the shipping process.
We look forward to your next visit at HOBBY SEARCH.
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Hobby Search Co,Ltd.
Address: Tamada Build 7F/6F Misuji 1-1-19 Taitoku Tokyo, 111-0055 Japa
n
E-mail : hs-support@1999.co.jp
URL : http://www.1999.co.jp/eng/
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I was trying to give away my preorder for Sanada Nendo and Doflamingo, to two different persons. They haven't replied to my Doflamingo shipping change request yet.